Prima Information Solutions Inc. (Prima) was established in St. John's, Newfoundland and Labrador in April 1995 and has been growing and innovating ever since. At Prima, we have a strong focus on quality customer service and pride ourselves on a high rate of customer retention. We enable our clients to achieve data harmony in today's world of information chaos.
Prima is a leading expert in the field of Records and Information Management, with clients located across the globe. Our dedicated team collectively possesses more than 50 years experience in Information Management (IM) and Information Technology (IT), holding certifications and designations including: Certified Records Manager (CRM), Enterprise Content Management Practitioner (ECMP), Information Organization and Access Practitioner (IOAP ), VMWare, A+, Microsoft Certifications, Dell Certifications and SQL Certifications.
At Prima, we are well poised to assist companies in streamlining their operations, organizing their data, providing timely reports to stakeholders, meeting legislative obligations, and implementing worldwide standards. We understand privacy laws, ISO standards and the ever-growing need for companies to demonstrate accountability for their information.
The engagement of Prima's professional services team for project implementations is based on Prima Solutions Delivery Method (PSDM) - our project methodology. This has been developed specifically as a best-practice delivery solution for the implementation of Electronic Document and Records Management Systems (EDRMS).
From government entities to healthcare to unions, Prima covers a wide variety of markets to help these organizations meet and exceed the constantly evolving demands of today's business community. Our strategic alliances with global partners and their software offerings have put Prima on the map as a full service consulting firm enabling its clients to conquer the exponential growth of their data in this technological age.
OUR MANAGEMENT TEAM
At Prima Information Solutions, we truly believe in the power of teamwork. Each member of our team brings experience, creativity, and reliability to everything we do.
President and CEO
In 1995 her entrepreneurial spirit, together with her determination and drive, led Patsy to establish Prima Information Solutions Inc. (Prima). From its small beginnings, she has grown Prima to become a leading expert in the field of Records and Information Management...
Director of IT and Operations
Chris joined Prima in 1998, his technical and interpersonal skills resulted in his immediate acceptance by Prima’s clients. His personal drive, level of interest, dedication and natural ability to analyze and solve both hardware and software...
Brenda Prowse, CRM
Director of Professional Services and IM
Brenda graduated in 1992 from the University of Western Ontario, with a Master of Library and Information Science degree. In July 2008, she earned her Certified Records Manager (CRM) certification. She has more than...
Prima staff have extensive experience with TRIM which translates into a wealth of knowledge that they share with clients to assist software administrators and end-users with implementing and operating TRIM. In addition to providing the software, Prima employees demonstrate a thorough understanding of records management fundamentals which they applied to ensure that our records management program received the maximum return on investment from TRIM.
Records & Info Manager
City of Brandon
IN THE COMMUNITY
Prima is a proud supporter of such organizations as the Kids Eat Smart Foundation and Stella's Circle.
Prima employees take time each week to go into the classrooms at Stella's Circle to teach basic computer skills to people facing different barriers, including mental health issues, addictions, low literacy, etc. in order to help them be able to fully participate in the community and to further their chances to gain employment.
The Kids Eat Smart Foundation supports the education, health, and well-being of school age children in Newfoundland and Labrador through nutrition programs run by volunteers at schools and community centers. Prima provides the Foundation with IT support to keep their offices running smoothly.
Prima is also an active member of many business/professional organizations, including: NOIA, NATI, St. John's Board of Trade, CFIB, Newfoundland Employers Council, NLOWE and ARMA.
Once we identified that TRIM was the right records management product for us, Prima supported us through the entire conversion project with the utmost professionalism. From the customized design stage, through to data migration, training and implementation they delivered a great service and product. They continue to meet our ongoing needs, providing us with timely and reliable technical support, advice and guidance.
Newfoundland and Labrador Nurses’ Union
Prima has been and continues to be a great help with regards to our IT needs, informing us about our options and which ones would work best for us. It's great to be able to pick up the phone when we need help and know we will get the best service, even though we are not a large company.