SERVICES
Software Support and Maintenance
IM Consulting
Prima's knowledgeable IM team can provide your organization with a full range of IM consulting services and provide trusted guidance for every stage of your IM journey.
Improving information management practices is a key focus for many organizations, in both the public and private sectors, driven by a range of factors, including: a need to improve the efficiency of business processes; the demands of compliance regulations; and the desire to deliver new services.
Additionally, in recent years, it has become increasingly obvious that organizations need to begin to manage the vast quantities of structured and unstructured information. Prima is proud to provide our clients with the experienced resources to assist with the seemingly insurmountable task of doing just that.
Prima's IM consultation services include, but are not limited to:
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Records Management/Information Management consulting services
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Information Classification planning
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Records Retention Schedule planning
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RM/IM Best Practices
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Policy Development
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Project Management
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Business Analysis
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Client Interview analysis
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Configuration Workshops
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Reporting
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Micro Focus Content Manager/ HP Records Manager/HP Trim Health Checks
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Data Migration
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Upgrades
Training
At Prima we offer training on all software that we sell:
Micro Focus Content Manager
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Administrator
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IT Training
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End User
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Workflow
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Report Training
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Retention
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Train The Trainer
Objective
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Trapeze
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Trapeze Desktop
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Trapeze Toolkit
Kapish
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Kapish Explorer
Implementation
The engagement of Prima's professional services team for project implementations is based on Prima Solutions Delivery Method (PSDM) - our project methodology. This has been developed specifically as a best-practice delivery solution for the implementation of Electronic Document and Records Management Systems (EDRMS).
It is based on principles from acknowledged project management sources. Prima's primary aim is to deliver solutions to our clients in an efficient, cost-effective and timely manner, taking into account an extensive list of checks and balances to ensure we meet and exceed client expectations.
Software Support and Maintenance
Prima provides software support for Micro Focus Content Manager (HPE CM/HP RM/HP TRIM), Objective's Trapeze Suite, as well as Kapish's suite of products including Kapish Explorer to customers and partners.
There are four priority levels for software support calls:
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Priority 1 - System Down:
The Client has a major problem and all normal operations are not possible OR operation is so impaired that the Client's business usage cannot continue. -
Priority 2 - Major problem:
A partial loss of operability and/or access. The Customer has a significant problem and business operation is affected and urgent attention is required. The Customer is still fundamentally operational. -
Priority 3 - Minor problem:
The Client has a minor problem that has no, or little, effect on the day-to-day functioning of the system and/or the staff. -
Priority 4 - Client Information Request:
The Client is seeking advice on planning, installation, migration, configuration, etc. of the product.